Useful Information for Your Stay at Aiken Regional

Patient Advocacy

If you are a patient or family member with a compliment, concern or issue during your stay or a family member's stay at Aiken Regional Medical Centers (ARMC), please let us know. ARMC has a patient advocate who works to resolve issues and concerns that patients or family members may present.

Contact: Angela Fleming, Patient Relations Representative
Phone: 803-641-5292


Calling Your Nurse

To operate the intercom system in your room, press the call button for assistance. The nurse's station will answer your call and a staff member will respond to your request. Please consider that staff may be attending to the needs of another patient at the moment, but they will arrive as soon as possible.


Room Transfers

We may need to transfer you to another room or unit during your stay. Your nurse or doctor will notify your family if you are unable to tell them yourself. If you are staying on a medical floor and are scheduled for surgery, you may be transferred after surgery to a surgical floor or to the Intensive Care Unit (ICU). Have a family member or friend check that all personal belongings in your room were also transferred.


Interpreter Services

For patients or family members of patients who have sensory impairments, speak limited English or have other communication barriers, ARMC will provide auxiliary aids and/or service to ensure effective communication. These services include large-print materials, sign language interpreters, LEP (limited English proficiency) interpreters and translation services through OptimalPhone Interpreters. Services are provided for free when accessing, receiving or providing diagnostic, surgical, therapeutic or educational services at ARMC.


Telephone

Telephone service is available in all non-restricted areas. You may place or accept local calls. Outside local calls may be placed by dialing "9" and then the telephone number. People calling from outside ARMC's campus can place calls to most patient rooms by dialing 641-5 followed by the patient's room number. For example, to reach Room 232, dial 641-5232. For calls to the Progressive Care Unit, dial 641-54 followed by the last two digits of the room number. For example, to reach Room 263, dial 641-5463.

Direct calls to patient rooms in the Women's LifeCare Center can be made by dialing 641-58 followed by the last two digits of the room number. For example, to reach Room 236, dial 641-5836.

Note: please be considerate of the needs of new or expecting mothers in labor/delivery areas and give special consideration before placing a telephone call.

Calls to restricted units, such as the ICU, will be monitored. Voice amplification, Telecommunication Devices for the Deaf (TDD) and specialty services may be requested by contacting your nursing staff member.


Valuables

If you have valuables with you and arrangements cannot be made to send them home, ARMC will provide for their collection, inventory and storage. Your valuables will be returned to you when you are discharged. Once again, please note that the hospital is not responsible for lost or stolen valuables unless they have been collected for storage in the department safe. Any possessions unclaimed after six months will be forwarded to the State of South Carolina or discarded.


Room Service

Patients can call and order items from their specific menu. Dial FOOD (3663) from your room.

  • Breakfast: 6:30 a.m. 6:30 p.m.
  • Lunch and Dinner: 10:30 a.m. 6:30 p.m.

Going Home

When your doctor feels that you are ready to leave the hospital he or she will authorize a hospital discharge. Please speak with your nurse about our discharge procedures.

Here are a few tips to make the discharge process run smoothly:

  • Be sure you and/or your caregiver have spoken with a discharge planner and that you understand what services you may need after leaving the hospital.
  • Verify your discharge date and time with your nurse or doctor.
  • Have someone available to pick you up.
  • Check your room, bathroom and bedside table carefully for any personal items.
  • Make sure you or your caregiver has all necessary paperwork for billing, referrals, prescriptions, etc. A hospital associate or volunteer will bring you to the Central Registration entrance by the Emergency Department.

Gift Shop

The hospital gift shop is located in the front lobby. We stock candy, fresh flowers, greeting cards, sundries, baby items, balloons, jewelry and an assortment of other gifts. Gift wrapping is available for purchases made in the shop. The Hospital Auxiliary of Aiken County operates the gift shop.

Proceeds from the gift shop fund scholarships for students who live in Aiken County and are enrolled in accredited medical education programs.

Learn more


Smoking

To promote better health for patients, associates and visitors, the entire campus of ARMC is tobacco-free. Associates, patients and visitors may not use tobacco of any kind anywhere on campus (including all indoor and outdoor areas).


Patient Dining Services

Personalized menus based on physician-prescribed diets are prepared daily for patients. Patients can call and order items from their specific menu. Dial FOOD (3663) from your room.

  • Breakfast is served from 6:30 a.m. to 6:30 p.m.
  • Lunch and Dinner are served from 10:30 a.m. to 6:30 p.m.

Mail

U.S. Postal Service and FedEx boxes are located outside the front lobby entrance. Packages are picked up by 4:30 p.m. daily.

Mail for patients can be sent to:
302 University Parkway
Aiken, SC 29801

Please include the patient's name and room number on the front of the envelope. We will forward mail received after discharge to the patient's home address.


Pastoral Care

We have volunteer chaplains available to provide counseling, prayer and spiritual support. For assistance, please call Eric Muhlbaier at 803-641-5292.