COVID-19 and its variants continue to impact communities across our country and the world. The Centers for Disease Control and Prevention (CDC) recommends that all Americans age 5 and older, with few exceptions, be vaccinated against the virus. Read the CDC's latest guidance.
Latest Information on COVID-19 Precautions
The safety of our patients and staff has always been and remains our top priority. Since the beginning of the pandemic we have implemented extraordinary measures and additional protocols, including mandatory masking in our facilities, to help ensure a safe and clean environment for our patients, physicians, staff and community. We continue to actively monitor and respond to all recommendations made by the Centers for Disease Control (CDC), the South Carolina Department of Health and Environmental Control (SCDHEC) and the Aiken County Health Department.
Thank you for entrusting your care to us. When you or your loved ones need services, know that we are here … safe, trusted and ready to deliver a superior healthcare experience.
Emergency Department – Do Not Delay in Seeking Critical Care
Our Emergency Department (ED) is staffed 24/7 to serve those with emergency medical conditions. Individuals experiencing serious injuries or medical symptoms such as chest pain, numbness, difficulty breathing or mental confusion should call 911 or go to the nearest emergency department. It could save your life.
Our rooms are private and we have an additional layer of protection with the utilization of UV light technology that kills germs once a room is unoccupied. Curtains and doors are kept closed and patients are separated based on symptoms.
Individuals Experiencing COVID-19 Symptoms
If you develop a fever or cough or have difficulty breathing, or have had close contact with someone who has had a confirmed positive COVID-19 test result, please seek medical attention by calling your provider’s office.
If you need help deciding if you should seek medical care, access the CDC Coronavirus Self-Checker on the CDC COVID-19 Symptoms page by clicking on the Coronavirus Self-Checker button at the top of the page.
For your convenience and safety, virtual visits via Telehealth technology are available to address many non-emergency health concerns. Virtual visits allow you to speak with a healthcare provider using a phone, tablet or computer from the comfort of your own home.
Our surgery teams are working with physician offices to accommodate the scheduling of surgeries and procedures that were postponed due to COVID-19 or that may have recently become a health priority. If you are scheduled for a procedure, please confirm with your doctor that it remains on schedule.
LIMITED VISITATION — Be an Advocate for Your Loved One’s Care
We appreciate the community’s understanding as we work to ensure our facility remains safe for patient care. As you can appreciate, we need to carefully enforce our visitation policy for the benefit and safety of all. Thank you for being respectful of our visitation policy and our need to limit the number of support people to keep everyone safe.
The following is in effect as of Tuesday, January 11, 2022:
*Please note: We reserve the right to decline a visitor and our visitation policy may be subject to change without notice to ensure the safety of patients and staff.
- Visiting hours are 9 am – 9 pm.
- Of the limited support people, individuals must be at least 18 years of age. An exception may be made if a patient is at the end of life.
- Everyone is required to wear a medical-grade mask while in our facilities, even if you have received the COVID-19 vaccine. Face coverings should be properly worn, covering the nose and mouth while in the facility. As a reminder, neck huggers/gaiters, bandanas and cloth masks are not approved coverings.
- To ensure social distancing and limit potential exposures, support people are limited to the patient’s room and are not to gather in hallways or visit the cafeteria.
- Emergency Department: One support person may accompany a patient. This person must come in with the patient and stay in the specific room/bay assigned to the patient until discharge. If the patient is admitted, the support person may accompany the patient if during visiting hours.
- Inpatient areas, including ICU and PCU: One support person is permitted per day during visiting hours. This person is limited to the patient's room with minimal movement throughout the hospital. We also encourage support people to stay as long as they'd like during visiting hours, refraining from multiple visits in one day.
- Labor and Delivery/Postpartum: New mothers are permitted one support person per day who is allowed to stay overnight. One support person is permitted for diagnostic testing.
- Patients with physical, intellectual and/or developmental disabilities and patients with cognitive impairments: Two support people are permitted per day and one is permitted to stay overnight.
- Patients at the end of life: Two individuals and a clergyman are permitted. An exception may be made on a case-by-case basis.
- Pediatric: Patients can be accompanied by two parents/guardians throughout the entire treatment. Siblings are not permitted.
- Outpatient Services (appointments/testing/surgery): One support person may accompany a patient. Support people for surgery patients may stay in the waiting room, wait in their vehicle, or leave and come back when notified by phone that the patient is ready to be discharged and picked up.
- Behavioral Health: In-person visitation has generally been suspended (with limited critical exceptions). Please contact Aurora Pavilion Behavioral Health Services at 803-641-5900 with questions related to your particular circumstance.
As an additional precaution, upon entering the facility all associates, medical staff, EMS, guests and vendors must self-screen for COVID-19 and should let the facility know if you are unable to attest to any of the following screening questions:
I have not experienced any of the following COVID-19 symptoms within the last 24-hours:
- Sore throat
- Muscle or body aches
- Abnormal fatigue
- Congestion or runny nose
- Shortness of breath
- New loss of taste or smell
- I am not experiencing any flu-like symptoms.
- I am free from fever (>100°F) or chills within the last 48-hours.
- I have not had contact within six feet of an infected person for a cumulative total of 15 minutes over a 24-hour period starting two days prior to symptom onset or positive specimen collection.
- I have not traveled out of the country within the last 14 days (including cruise ships).
- I will sanitize my hands upon entry into the facility, re-sanitizing as appropriate and necessary.
- Per CDC guidelines, I will mask appropriately and in accordance to facility policy.
- I have not experienced any of the following COVID-19 symptoms within the last 24-hours:
Thank you for your cooperation and for being an advocate for the health and care of your loved ones and all hospitalized patients.
If you have not yet been vaccinated, the CDC recommends individuals follow these everyday preventive measures.
- Wear a medical-grade mask. If you are not fully vaccinated and aged 2 or older, you should wear a mask in indoor public places.
- Stay six feet away from others.
- Get vaccinated. Authorized COVID-19 vaccines can help protect you from COVID-19.
- Avoid crowds and poorly ventilated spaces.
- Wash your hands often.
- Cover coughs and sneezes.
- Clean and disinfect high-touch surfaces.
- Monitor your daily health and watch for symptoms.
How to Properly Select and Wear a Mask
The CDC has specific guidelines on how to select the proper mask for you and how to wear it safely.
Protect Yourself and Your Family:
World Health Organization →
What You Need to Know:
Centers for Disease Control and Prevention (CDC) →
Check Your Symptoms:
CDC Coronavirus Self-Checker →
- South Carolina Department of Health and Environmental Control (SCDHEC) →
- Aiken County Health Department →
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